What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Related Content The Other Sure Thing Though we don’t like to think about it, all of us will make an exit sometime. Are you prepared? What is a Broker? Do you know what a Broker is? Long-Term-Care Protection Strategies The chances of needing long-term care, its cost, and strategies for covering that cost.